Frequently Asked Questions

Vouchers Questions

You can purchase vouchers via the following:



If you purchased the voucher through , you can use any of the payment options available to you during checkout.

If you purchase the voucher through the , you can pay via credit card, debit card, or GCash (up to ₱10,000).

Vouchers are valid for 90 days from the date FWD sends them via email.

You can request a refund for expired vouchers. Vouchers purchased through FWD's official store in Lazada can be refunded via . Vouchers purchased through the page can be processed by FWD. Just contact our 24/7 Customer Connect at +632 8888 8388, CustomerConnect.ph@fwd.com, or Live Chat available in fwd.com.ph and our mobile app,.

Yes. Anyone who has access to the voucher code can use it. So make sure you only share it to people you authorize.

The voucher is transferrable as long as it's not yet used or has not yet expired.

We can resend the code. Contact our 24/7 Customer Connect at +632 8888 8388, CustomerConnect.ph@fwd.com, or via Live Chat, available in and our mobile app, .

We can resend the email. Contact our 24/7 Customer Connect at +632 8888 8388, CustomerConnect.ph@fwd.com, or via Live Chat, available in and our mobile app, .

Follow these steps:

1. Visit the product page of the plan you want to avail (, , or ) and click BUY NOW.
2. Fill out the application form.
3. After completing the application form, you will see the "Have a voucher code" field at the bottom of the application form, just before the confirmation button. Input the voucher code and click "Apply".

You'll get confirmation of insurance coverage upon payment and receive a welcome email from us within 24 hours.

Here are things to check when your code is not working.

1. Have you typed the correct code? We know the number and letter combinations can be so confusing sometimes.
2. Has the voucher code been previously used?
3. Check the voucher code's validity. Voucher code is only valid for 90 days from the time you received it.
4. Has it been refunded?

If you need additional help, please contact our 24/7 Customer Connect at +632 8888 8388,CustomerConnect.ph@fwd.com, or Live Chat, available in and our mobile app, .

A voucher code is for one-time use only.

Your voucher code is not convertible to cash. You can only use it for , , or plans.

Yes, you can.

Vouchers purchased through can be refunded via . Vouchers purchased through the FWD Gift voucher page can be processed by FWD. Just contact our 24/7 Customer Connect at +632 8888 8388,CustomerConnect.ph@fwd.comor Live Chat available in and our mobile app, .

Contact our 24/7 Customer Connect at +632 8888 8388, CustomerConnect.ph@fwd.com, or Live Chat, available in and our mobile app, .