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Frequently Asked Questions

KanMend

Yes, as long as you are:

  • 18-50 years old
  • In good health
  • A Filipino citizen or legal Philippine resident
What am I covered for?

KanMend covers you in case of critical illness. Get a cash benefit when you get diagnosed with any of the 42 covered critical illnesses listed below:

Cancers

  • Late-stage cancers

Major organ failure

  • Aplastic anemia
  • Chronic liver disease
  • Chronic lung disease
  • Chronic recurrent pancreatitis
  • Crohn’s disease
  • Fulminant viral hepatitis
  • Loss of hearing (deafness)
  • Loss of sight (blindness)
  • Major organ and bone marrow transplant
  • Medullary cystic disease
  • Progressive scleroderma
  • Renal failure
  • Terminal illness
  • Ulcerative colitis

Heart and blood vessels

  • Cardiomyopathy
  • Coronary artery disease
  • Heart attack (myocardial infarction)
  • Heart valve surgery
  • Primary pulmonary arterial hypertension
  • Surgery to aorta

Neuro-muscular related

  • Alzheimer's disease
  • Apallic syndrome
  • Benign brain tumor
  • Cerebral aneurism requiring surgery
  • Coma
  • Loss of independent existence
  • Motor neurone disease
  • Multiple sclerosis
  • Muscular dystrophy
  • Paralysis
  • Parkinson's disease
  • Stroke

Others

  • Bacterial meningitis
  • Encephalitis
  • HIV/AIDS due to blood transfusion
  • Loss of limbs
  • Loss of speech
  • Major burns
  • Major head trauma with severe brain damage
  • Occupationally-acquired HIV/AIDS
  • Severe rheumatoid arthritis

Click for the medical definitions of the covered critical illnesses.

There are a few reasons why you wouldn’t be able to claim any benefits. You can’t claim for a condition or a symptom arising during the 90-day no-claim period, or if the critical illness arises from:
  • Pre-existing conditions
  • Drugs or alcohol abuse
  • Cancer or encephalitis in the presence of HIV
  • Loss of independent existence due to psychiatric causes
  • Suicide or self-inflicted acts
  • Unlawful acts of the insured or policy owner
  • War

Click for the definitions of these exclusions.

It’s a condition which presented signs or symptoms before the policy was issued. The insured person may or may not know the presence of such condition.

You'll get telemedicine access via KonsultaMD for six months, allowing you to get 24/7 professional medical advice via a phone call, anytime, anywhere.

You can purchase vouchers in FWD's official store in Lazada.

The voucher code can be used for , , or . After completing the application form, input the voucher code and click apply. You will see the "Have a voucher code" field at the bottom of the application form, just before the confirmation button.

Your voucher code is valid for 90 days from the time your received it in the email.

Here are things to check when your code is not working.
  1. Have you typed the correct code? We know the number and letter combinations can be so confusing sometimes.
  2. Has the voucher code been previously used?
  3. Check the voucher code's validity. Voucher code is only valid for 90 days from the time you received it.
  4. Has it been refunded?
If you need additional help, please contact our 24/7 Customer Connect at CustomerConnect.ph@fwd.com, or via Live Chat, available in fwd.com.ph and our mobile app, FWD Tapp.

Yes. Anyone who has access to the voucher code can use it. So make sure you only share it to people you authorize.

A voucher code is for one-time use only.

Your voucher code is not convertible to cash. You can only use it for , , or plans.

Yes, you can. Refunds can be made in Lazada.

KanLive

Yes, as long as you are:

  • 18-50 years old
  • In good health
  • A Filipino citizen or legal Philippine resident
With KanLive, you are covered in case of death from any cause, giving your family the cash benefit they need.

Click for complete details.

We won’t pay a benefit claim due to attempted suicide or deliberate self-harm of the insured while sane within 2 years from the policy’s effective date. In this case, we will return all paid premiums to the beneficiaries.

You will receive 1-year unlimited medical consults with licensed general physicians and family doctors at Aventus medical clinics nationwide.

You can purchase vouchers in FWD's official store in Lazada.

The voucher code can be used for , , or . After completing the application form, input the voucher code and click apply. You will see the "Have a voucher code" field at the bottom of the application form, just before the confirmation button.

Your voucher code is valid for 90 days from the time your received it in the email.

Here are things to check when your code is not working.
  1. Have you typed the correct code? We know the number and letter combinations can be so confusing sometimes.
  2. Has the voucher code been previously used?
  3. Check the voucher code's validity. Voucher code is only valid for 90 days from the time you received it.
  4. Has it been refunded?
If you need additional help, please contact our 24/7 Customer Connect at CustomerConnect.ph@fwd.com, or via Live Chat, available in fwd.com.ph and our mobile app, FWD Tapp.

Yes. Anyone who has access to the voucher code can use it. So make sure you only share it to people you authorize.

A voucher code is for one-time use only.

Your voucher code is not convertible to cash. You can only use it for , , or plans.

Yes, you can. Refunds can be made in Lazada.

KanGuard

Yes, as long as you are:

  • 18-50 years old
  • In good health
  • A Filipino citizen or legal Philippine resident
  • Your occupation does not involve the following:
    • Working at least 15 meters or more above or below the ground.
    • Off-shore work or fishing
    • Mining or working on oil rigs
    • Armed services
    • Working with chemicals or explosives
    • Professional sports
    • Non-commercial pilot
    • Working as a politician

You are covered in case of death due to an accident including terrorism. You are also covered in case of disability due to terrorism giving you or your family the cash benefit needed.

Click for complete details.

An accident is an abrupt, unexpected, and unwanted incident. The accident must be the only and direct cause of the insured’s death or the injury leading to death. Terrorism is also considered an accident. 

It is an event officially described or announced by any government as a “terrorist attack” or “terrorism.” It is an unlawful and violent act carried out with the intention of physically harming people and intimidating a society or a government.

Disability under the KanGuard plan means:
  • Total and irreversible loss of sight to both eyes
  • Total and irrecoverable loss of hearing in both ears
  • Total and permanent inability to use both hands or both feet
  • Total and permanent inability to use one hand and one foot
  • Third degree burns affecting at least 20% of your skin

We won't pay a benefit claim for death and disabilities resulting from (1) an illegal or unlawful act by the insured person (including terrorist acts); or (2) war or any act of war (whether declared or not), or any civil or military uprising.

You’ll get access to Assist America global emergency services for one year, giving you peace of mind when you travel at least 150 km away from your residence.

You can purchase vouchers in FWD's official store in Lazada.

The voucher code can be used for , , or . After completing the application form, input the voucher code and click apply. You will see the "Have a voucher code" field at the bottom of the application form, just before the confirmation button.

Your voucher code is valid for 90 days from the time your received it in the email.

Here are things to check when your code is not working.
  1. Have you typed the correct code? We know the number and letter combinations can be so confusing sometimes.
  2. Has the voucher code been previously used?
  3. Check the voucher code's validity. Voucher code is only valid for 90 days from the time you received it.
  4. Has it been refunded?
If you need additional help, please contact our 24/7 Customer Connect at CustomerConnect.ph@fwd.com, or via Live Chat, available in fwd.com.ph and our mobile app, FWD Tapp.

Yes. Anyone who has access to the voucher code can use it. So make sure you only share it to people you authorize.

A voucher code is for one-time use only.

Your voucher code is not convertible to cash. You can only use it for , , or plans.

Yes, you can. Refunds can be made in Lazada.

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